Role Overview
You will own post-sale customer outcomes and help drive adoption across both technical teams and executive stakeholders. This role is focused on retention, value delivery, and long-term customer growth.
Responsibilities
- Lead onboarding and adoption plans for new customers
- Run business and success reviews tied to customer security goals and KPIs
- Partner with engineering and product teams to share customer feedback
- Spot expansion opportunities and account risks early
- Build repeatable playbooks for enterprise onboarding and long-term success
Must-Have Qualifications
- 3+ years of experience in customer success, technical account management, or a similar role
- Experience working with enterprise customers and multiple stakeholder groups
- Strong communication, organization, and project management skills
- Ability to translate technical product capabilities into business value
Nice-to-Have
- Background in SOC, GRC, vulnerability management, or related security functions
- Experience with platforms such as HubSpot or Gainsight
- A track record of improving retention or expansion within customer accounts